Privacy Policy

1. Scope

This policy describes how Houselights ("we", "us") handles personal data when you use houselights.live, a promoter’s Houselights page, an embedded checkout, the door scanner, or receive email sent through Houselights. For ticket sales, the Promoter who runs the show is the controller of the buyer relationship and Houselights processes data on the Promoter’s behalf; for promoter accounts and our own site, Houselights is the controller.

2. What we collect

Buyers

• Name and email address entered at checkout.
• Order details: show, tickets, amounts, timestamps, and the Stripe identifiers for the payment. Card numbers are entered on Stripe’s pages and never reach Houselights.
• Ticket scan events at the door (time and result), and email delivery events (delivered, bounced, complained) from our email provider.
• Technical data needed to run the site: IP address, browser type, and security signals used to prevent abuse of checkout.

Promoters

• Account details through our sign-in provider (Clerk): name, email, organisation.
• Stripe Connect account status. Bank and identity details are collected by Stripe under Stripe’s own terms.
• Show content, brand assets, audience lists and messages you write.
• Subscription and billing records.

3. Why we use it

• To sell, deliver and scan tickets, and to send receipts, reminders, refunds and cancellation notices.
• To let Promoters manage their audience and send email their buyers agreed to receive.
• To operate, secure and improve the Service, including fraud prevention and rate limiting.
• To bill Promoters and comply with tax, accounting and legal obligations.

We do not sell personal data and we do not use buyer data for advertising.

4. Who receives it

• The Promoter whose show you bought a ticket for (name, email, order and attendance).
• Service providers that run the platform for us: Stripe (payments and payouts), Clerk (promoter sign-in), Resend (email delivery), Amazon Web Services (hosting and storage), Anthropic (AI drafting of promoter copy, which does not receive buyer personal data), and Sentry (error monitoring).
• Authorities where the law requires it.

5. Email preferences

Buying a ticket signs you up to receive transactional email about that order. A Promoter may also send you marketing email; every such message carries an unsubscribe link and unsubscribing takes effect immediately. You will still receive ticket, reminder, refund and cancellation emails for orders you placed. Promoters can choose which platform notifications they receive in their settings.

6. Retention

Order, ticket and scan records are kept for as long as the Promoter needs them to run and account for their shows, and for the period required for tax and dispute handling. Buyers can ask a Promoter, or us, to delete their audience record; deletion removes marketing eligibility immediately and the personal fields once retention obligations end. Promoter accounts and their content are deleted on request after any outstanding payouts and disputes have settled.

7. Your rights

Depending on where you live you may have the right to access, correct, export or delete your personal data, to object to certain processing, and to complain to a supervisory authority. Write to team@houselights.live and we will respond within 30 days. If your request concerns a Promoter’s show, we will coordinate with that Promoter.

8. Security

Data is encrypted in transit and at rest, access is limited to the people and systems that need it, ticket codes are signed so they cannot be forged, and checkout is protected against automated abuse. No system is perfectly secure; if we learn of a breach affecting you, we will notify you and the relevant authorities as the law requires.

9. Children

Houselights is not directed at children under 13 and we do not knowingly collect their data. Shows may set an age restriction, which is shown before purchase.

10. Changes and contact

We will post changes to this policy here and, for material changes, notify Promoters by email. This policy is governed by the laws of the State of Florida. See also our terms of service.